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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alissa Robbins

September 17, 2024

5  out of  5
rating by Alissa Robbins
"Devin with the James baker State Farm was very helpful!"
We responded:
"Alissa, thank you for providing us with such positive feedback! We will always have your best interests in mind! - James"
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Hannah Vanover

September 3, 2024

5  out of  5
rating by Hannah Vanover
"I recently had some trouble with my insurance. A very kind and polite agent named Michelle was so extremely helpful and understanding. She took care of my problem and also personally supported me. This is the best insurance agency I've ever had the pleasure of dealing with!!! I just have to say that yet again.michelle has been very helpful. If you ate cindsidering insurance in Williamsburg do not hesitate, James baker state farm is great!"
We responded:
"Hannah, thank you for sharing your experience! We’re so glad to hear that Michelle provided you with exceptional support and made a positive impact. Your kind words and recommendation mean a lot to us. We will continue to always be here to support your insurance needs! - James"
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Abbie Ross

August 22, 2024

5  out of  5
rating by Abbie Ross
"Great customer service. The representatives in the office are so helpful and care about their customers. They offer low rates and find policies and discounts to meet their customer needs. I recommend!"
We responded:
"Abbie, thank you for your kind words. We work hard to take good care of our customers and meet their needs. James"
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Misty Bostick

June 20, 2024

5  out of  5
rating by Misty Bostick
"They don't come any better. Life happens. Make it a good one. James Baker is the very best of the best. Love them. They are their when you need them."
We responded:
"Misty, thank you for providing us with such positive feedback! We will always have your best interests in mind! - James"
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Nicole and Joe McKinney

March 15, 2024

5  out of  5
rating by Nicole and Joe McKinney
"So friendly! I changed my agent to this office because I felt that my questions were treated with greater respect. And glad I did, too, because I was eligible for coverage that the other agent told me specifically wasn't available!"
We responded:
"Hello, I'm so glad your time spent with us has given you the extra knowledge to successfully protect you and your family in the insurance world! We appreciate your business. - James "
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Dwayne Hane

March 7, 2024

5  out of  5
rating by Dwayne Hane
"James Baker constantly delivers high quality work in regard to our commercial insurance needs. Mr. James and his entire crew are very professional and are a model of professionalism in their work."
We responded:
"Dwayne, thank you so much for your kind words about my team and I. We are honored to be able to assist you with your insurance needs! - James "
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Saundra Phelps

February 29, 2024

5  out of  5
rating by Saundra Phelps
"Isaac has been very helpful and a pleasure to work with and as a bonus he saved me money!!"
We responded:
"Saundra, my team and I will always be here to give you the support you need! Thank you for sharing with us. - James"
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Linda Prewitt

February 5, 2024

5  out of  5
rating by Linda Prewitt
"James Rachael Melissa are the BEST, they have helped me SOO much thank you"
We responded:
"Linda, my team and I will always be here for you! Thank you for giving us the opportunity to serve you each day! We appreciate your kind review. - James"
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Jeff Avery

December 21, 2023

5  out of  5
rating by Jeff Avery
"They are nice and friendly peopel u have working"
We responded:
"Jeff, I’m happy to hear we could provide you with a positive insurance experience. I am so grateful to have such a terrific team behind me each day! - James "
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Ben Morgan

October 9, 2023

5  out of  5
rating by Ben Morgan
"Friendly and understanding, reliable, always a pleasure to work with"
We responded:
"Ben, thanks so much for your excellent 5 star review! We truly appreciate you! - James"
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Joe Hill

August 26, 2023

2  out of  5
rating by Joe Hill
"Had roof damage March 3 2003. After talking to State Farm reps in 3 different states finally got settled almost 5 months later."
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Patrick Jennings

August 10, 2023

5  out of  5
rating by Patrick Jennings
"Very friendly and professional! They cater to all of your insurance needs."
We responded:
"Hello, I'm grateful to have such a wonderful team and loyal customers! Thanks for sharing! - James"
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Darin Shelley

July 10, 2023

5  out of  5
rating by Darin Shelley
"Great experience with James Baker State Farm. Issac Rountree was very professional and a great help! He was knowledgeable and was able to help me save money on my home and auto Insurance."
We responded:
"Thank you for the kind words, Darin. Issac is one of the best. I’m so glad he was able to help you save money on your home and auto insurance. We appreciate you and your business. - James"
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Kevin Lewis

July 5, 2023

5  out of  5
rating by Kevin Lewis
"James and his team are always available for support. More than that they've always been patient and understanding in explaining coverage terms or opportunities to help find what fits and supports my family's needs."
We responded:
"Kevin, the enjoyment we have in assisting those in need is indescribable. Thank you for giving us the opportunity each day to serve you. - James"
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Ethan Partin

June 29, 2023

5  out of  5
rating by Ethan Partin
"Great service and great people 11/10"
We responded:
"Ethan, thank you for giving us this awesome feedback! - James"
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Connor Jarboe

May 30, 2023

5  out of  5
rating by Connor Jarboe
"I was looking into more information about life insurance policies and which would be the right one for me and Isaac was a great help. He talked through many different policies to help me find which was the best fit for me. Very knowledgeable and professional!"
We responded:
"Connor, thank you for such a kind review! I greatly look forward to continuing to work together and please don't hesitate to reach out to me or the team if you need anything! - James"
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Emily Gatewood

April 12, 2023

5  out of  5
rating by Emily Gatewood
"Michelle is so kind and such a great help! Highly recommend speaking with her or Rachel."
We responded:
"Emily, our doors will always be open to you and your family! We appreciate you and your business! - James"
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David Bunch

April 4, 2023

5  out of  5
rating by David Bunch
"I have had nothing but great things to say about the people that work here. They are always looking out for me and making sure I have the best coverage. You can't ask for a better agent and friendly staff. Truly the best! Thanks to Myles for his help, thanks to Isaac for all his help. I truly appreciate you all!"
We responded:
"David, your positive feedback has thrilled my team and I! Thank you for trusting our team each day to handle your insurance needs! - James"
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Dustin Sulfridge

February 21, 2023

5  out of  5
rating by Dustin Sulfridge
"Myles was exceptionally polite and got me a very good deal."
We responded:
"Dustin, we appreciate you and your business! - James"
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Luke Bray

February 1, 2023

5  out of  5
rating by Luke Bray
"Always had insurance here and they have always been great and easy to work with."
We responded:
"Luke, your loyalty over the years has been amazing! We look forward to assisting you for many more years to come as we appreciate your business! Call us anytime. - James"
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kay contreras

January 30, 2023

5  out of  5
rating by kay contreras
"Really good service"
We responded:
"Thank you Kay. Our goal is to provide you with the best customer service possible."
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Whitney` Teague

January 27, 2023

5  out of  5
rating by Whitney` Teague
"I had a difficult situation with my escrowed homeowners insurance payment. Michelle and the team at James Baker’s State Farm were patient and wonderful to work with while getting my issues resolved."
We responded:
"Thank you Whitney we are always happy to help!!"
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Doug Demaree

December 14, 2022

5  out of  5
rating by Doug Demaree
"friendly staff."
We responded:
"Doug, thank you for sharing your experience with our agency! - James"
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Kaitlin Wagers

December 9, 2022

5  out of  5
rating by Kaitlin Wagers
"David Gambrel and I at Clayton Homes in Corbin KY have dealt with Michelle multiple times regarding insurance coverage and have had nothing other than amazing service! She is the absolute best and will do whatever she can to help others. She truly is one of the best! We are so beyond blessed to work along with Michelle!"
We responded:
"Kaitlin, your recommendation of working with Michelle is wonderful to see! She is an asset to our team and her and I will always be here to serve your insurance needs! Call us anytime. - James"
Profile photo of Jamie Barnes

Jamie Barnes

December 9, 2022

5  out of  5
rating by Jamie Barnes
"When I walked into the state farm I was really anxious and didn't really know what I was doing but Michelle (the receptionist) helped me out. Thank you Michelle for being helpful and filled with sunshine."
We responded:
"Jamie, our goal will always be to leave you with a satisfying experience! Thank you for taking the time to share this about Michelle! - James"